​Challenge the Warranty Expiry!

​I bought a vacuum cleaner in 2011 and have rarely used it, but the motor burnt out. So, instead of thinking the warranty has expired, that's that, I contacted the manufacturer and now have a new machine.The warranty was for three years, but I decided to contact the company (Nilfisk) anyway as I felt it was unreasonable for it to burn out with so little use. They were very helpful and when it became clear it was not able to be repaired, offered to send me a replacement. However, the model I had was out of stock, so I asked if there was a comparable model - no, but they could give me the next model up! I now have brand new vacuum cleaner, worth $100 more than my original one and vacuuming is a joy! Next time you have an appliance that breaks down, challenge the warranty, you may be surprised by the results as I was.  
Contributed by Jenny Caire