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Claiming a Supermarket Quality Guarantee - Tuesday 1st September 2015

I live 30 kilometres from my nearest Woolworths store. I am forever buying fresh produce that is less than fresh. I recently bought some strawberries that went mouldy in 24 hours, so instead of driving the 60 kilometre round trip to return them,, I either send an email or ring their free 1800 number to complain. They offered me a $10 gift card, then sent the complaint through to the store manager. She then rang me and offered me another $15 gift card and to replace the strawberries when I next visited the store. I do not put up with inferior food items any more, as I was sick of just throwing things out.
Contributed by Jane Williams